Privacy Policy
Effective Date: June 26, 2026
At The Vent: Human Performance Center, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our website, mobile applications, or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Emergency contact information
- Date of birth
- Payment information
- Health or injury information you choose to share
- Information submitted through waivers, intake forms, appointment requests, or contact forms
Automatically Collected Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring websites
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Schedule appointments and classes
- Create and manage your membership
- Process payments
- Respond to inquiries
- Provide customer support
- Send appointment confirmations and reminders
- Communicate important updates about your membership or services
- Send promotional emails or text messages if you have opted in
- Improve our programs, services, and website
- Maintain safety records and emergency contacts
Text Messaging (SMS)
If you choose to receive text messages from The Vent, you may receive:
- Appointment reminders
- Class updates
- Membership notifications
- Promotional offers
- Wellness tips
- Important service announcements
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
We do not sell or share your mobile number with third parties for marketing purposes.
Payments
Payments are processed through secure third-party payment providers. The Vent does not store complete credit card information on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Measure marketing effectiveness
You can disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
Sharing Your Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers who help us operate our business, including:
- Membership management platforms
- Payment processors
- Email and SMS providers
- Scheduling software
- Website hosting providers
- Analytics providers
These providers are only permitted to use your information to perform services on our behalf.
We may also disclose information if required by law or to protect the safety of our members, staff, or business.
Health Information
Any health or injury information you voluntarily provide is used solely to help us provide safe and appropriate coaching and services. While this information is treated with care, The Vent is not a healthcare provider and is not subject to HIPAA unless services are provided through a covered healthcare entity.
Youth Members
Parents or legal guardians may provide information on behalf of minors participating in youth programs.
We do not knowingly collect personal information directly from children without parental involvement.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Your Rights
Depending on your location, including California residents, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion of your information
- Opt out of certain communications
To make a privacy request, please contact us using the information below.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
The Vent: Human Performance Center
4013 E. Main Street
Ventura, CA 93003
Phone: (805) 995-9030
Email: team@venthpc.com (or update with your preferred email address)
Cookie Policy
Our website uses cookies to improve your browsing experience, understand website traffic, and help us improve our services.
Cookies may be used for:
- Essential website functionality
- Website analytics
- Performance improvements
- Marketing and advertising (if applicable)
You may manage cookie preferences through your web browser settings.
SMS Terms & Conditions
By opting into The Vent’s SMS program, you agree to receive recurring text messages regarding:
- Appointment reminders
- Membership updates
- Class schedules
- Promotions
- Wellness tips
- Customer service communications
Message frequency varies.
Message and data rates may apply.
You can opt out at any time by replying STOP.
For assistance, reply HELP or contact The Vent at (805) 995-9030.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Your mobile number will never be sold or shared with third parties for marketing purposes.
These terms may be updated periodically. Continued participation in the SMS program constitutes acceptance of any updates.
